AltiGen Communications, Inc., the leading provider of software-based Unified Communications solutions and Nexus Open Systems today announced that Coastline Housing has deployed AltiGen's MaxACD for Microsoft Lync Server to automate Coastline's diverse contact centre requirements.
According to Mike Nicholas, Operations Director at Nexus Open Systems, "As a long time Microsoft business partner with extensive networking expertise, Microsoft Lync was an obvious choice to add to our portfolio in order to meet our clients' evolving communications requirements. Because AltiGen's MaxACD perfectly complements Microsoft Lync it delivers real value for our clients. A case in point is Coastline Housing, which needed a flexible communications solution for both its staff and call centre agents. Microsoft Lync and AltiGen MaxACD was the perfect solution for Coastline."
AltiGen's MaxACD Contact Centre for Lync provides a simple to deploy, simple to use, and simple to manage feature rich call centre for Lync. Powerful features just as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting, are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud.
"Nexus Open Systems is an ideal company to partner with," said Paul Fullman, AltiGen's VP of Sales for the EMEA region. "Their experience in delivering integrated voice and data networks makes Nexus Open Systems a natural choice for our clients wishing to deploy Microsoft Lync and AltiGen MaxACD contact centre solutions."
About AltiGen Communications AltiGen Communications, Inc. is a leading provider of 100% Microsoft-based VoIP (Voice over Internet Protocol) business phone systems and Unified Communications solutions. Having more than 10,000 clients around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.
Trademarks Copyright 2012 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.
Source: http://www.allvoipnews.com/altigen-communications-teams-with-nexus-open-syste.html
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